How Do I Pause My Subscription

Life is full of unexpected turns, and we at Freya fully understand that there might be times when you need to pause your subscription. Whether it's due to moving to a new house, going on a vacation, or any other reason that might make you unavailable to receive your delivery, we've got you covered.

Pausing your subscription is straightforward. Here’s how you can do it:

1. Determine the Pause and Resume Dates: Before reaching out, have a clear idea of when you would like to pause your subscription and when you plan to resume it. This helps us process your request more efficiently.
2. Send Us an Email: Reach out to us at contact@freyameds.com. In your email, please include your full name, the email associated with your Freya account, and the specific dates you wish to pause and then resume your subscription.
3. Confirmation: Once we receive your email, our team will process your request and send you a confirmation email. This email will detail the pause and resume dates for your subscription, ensuring everything is as you requested.
4. Resumption Reminder: As your resume date approaches, we'll send you a reminder email. This ensures you're aware that your subscription will be active again, allowing you to make any necessary arrangements for the upcoming delivery.

Remember, pausing your subscription is meant to give you flexibility and peace of mind. Should your plans change or you need to adjust the pause/resume dates, please let us know as soon as possible. We're here to support your journey with Freya and ensure your experience is seamless and accommodating to your lifestyle.